TERMS & CONDITIONS
COPYRIGHT
I retain full copyright on all artwork that I produce, including mock-ups and prints. When a piece is commissioned I reserve the right to display it on my website gallery and on my social media outlets. Clients who do not wish their commissioned piece to be displayed online must notify me before work commences.
PAYMENT
50% of the balance is paid as a deposit at the time of booking, which is when initial composition of the piece begins. The remaining balance will be invoiced upon completion and must be paid in full prior to your portrait being shipped or delivered directly if you are local. Payments can be made securely through online bank transfer Zelle, PayPal, Cashapp, or Venmo.
CANCELLATION
Clients have a 5 day money back guarantee from the date of paying their deposit to cancel their order, in which they will receive a full refund. Cancellations must be made by email, upon cancellation clients will lose their place in my waiting list.
If a client cancels their order and 5 days have passed the date the deposit was made, 25% of the deposit amount will be retained for loss of business to cover time, administration, emails, mock-ups, and payment fees.
If clients cancel their order and work has commenced, the full deposit will be retained to cover time, administration, and materials used.
LEAD TIME
I often have a client waiting list and lead time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon your enquiry. For specific dates (e.g. for a birthday) I will try my best to accommodate any special request.
SHIPPING
All paintings are securely packed and sent on a tracked and insured service. Typically shipping cost ranges from $50 - $80 depending on size and destination location. Of course if you are local your painting can be picked up or delivered directly.
DAMAGED IN TRANSIT
In the unlikely event that damage occurs during transit please send a photo of the damaged artwork and damaged packaging immediately. The artwork must be returned to me and a new painting will be done at no cost. The new painting will be added to my client waiting list.
PRIVACY POLICY
I will not sell, distribute or lease your personal information to third parties.